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Why OPTIC
Interactive Demo
OverviewBrowse OPTIC guidance and updatesGuided PilotSee how an MSP pilot worksSecurity & GovernanceReview evidence and approval boundariesDocumentationImplementation guidanceVideosProduct walkthrough roadmapAPIBuild on operational evidenceBlogTechnical field notes
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Operational Evidence Platform

Turn operational chaos into operational clarity.

Your tools have the data. But do they agree?

OPTIC correlates evidence across RMM, security, PSA, backup, and other operational systems into one evidence-backed Operational Story—what's happening, why it matters, and what should happen next.

Book a Demo→See OPTIC in action
Example · Read-only product demonstration

Three systems. One evidence-backed finding.

Illustrative evidence
Existing systems
R
RMM42 active endpoints
Observed
S
SecurityProtection evidence for 35
Discrepancy
P
PSA / Billing42 protection units billed
Observed
Existing systems
OPTICCorrelates the evidenceCorrelated by OPTIC
Operational Story · inferred conclusion

Protection evidence is missing for 7 billed endpoints.

42 billed35 protection evidence observed7 need review
Why it matters

The client appears to be billed for endpoint protection on devices where current protection evidence is missing.

Recommended next stepVerify protection on the 7 endpoints before the next billing review.Decision owner · MSP operator review required

What supports the conclusion: RMM evidence describes 42 active endpoints; current security evidence is present for 35 matched endpoints; PSA/billing evidence describes 42 billed endpoint-protection units.

Correlation: 42 billed units minus 35 endpoints with observed protection evidence leaves 7 billed endpoints requiring review.

Example scope: 42 synthetic active endpoints in the public demo tenant.

Approval boundary: No source-system action has been executed.

Limitations: this is not customer data or a live conclusion. Missing protection evidence is not proof that protection is absent.

Want the complete product context?See the full Operational Story →
Built for established MSP operations

Review evidence across every client and tool.

Work across hundreds or thousands of endpoints, multiple clients, and the systems your teams already rely on.

  • RMM
  • Endpoint security
  • Backup
  • PSA and ticketing
  • Documentation
  • Billing
Connect your environment

Connect evidence from the systems you already use.

OPTIC connects to operational systems through APIs, telemetry, and file-based sources—then correlates that evidence into a reviewable Operational Story.

RMM

Device and endpoint evidence
Read-only APIFile import

Ingest device, site, last-seen, alert, health, and related endpoint evidence through supported RMM API connections and mapped files.

Security + PSA

Correlation across systems
Pilot API adaptersFile and demo paths

Bring together normalized security and PSA/ticket evidence to identify supported relationships, gaps, and operational context.

Infrastructure

Shared infrastructure evidence
Kubernetes · local/demoTelemetry intake · sample mode

Correlate endpoint evidence with shared infrastructure events, logs, deployments, and telemetry to surface common context and potential impact.

Governed action

Human oversight and control
Approval workflowAuditable

Keep recommendations, decisions, execution attempts, and outcome verification distinct and attributable.

Review security and governance documentation →
What OPTIC produces

Evidence becomes something your team can review.

Move from source observations to clear operational outcomes without losing the evidence behind them.

01Evidence-backed findings

See what is missing, conflicting, stale, or commercially exposed.

02Cross-client patterns

Group repeated findings into portfolio-level operational decisions.

03Operational stories

Understand how evidence and context explain an outcome.

One evidence-to-decision model

Different teams can start with their own operational question.

Primary audienceMSP operations

Which client conditions need review first?

Correlate coverage, ticket, service, and commercial evidence into an owned next decision.

Secondary pathSecurity teams

Which detection changes operational risk?

Connect protection and incident evidence to affected assets, current context, and human approval.

Secondary pathInfrastructure & cloud operations

What changed, what is affected, and who owns it?

Relate service health and change evidence to dependencies, business impact, and the next review.

How a guided pilot works

Start with one question. Validate the operational value.

  1. 01
    Start with an operational question

    Choose a coverage, security, service-delivery, or commercial concern.

  2. 02
    Reconcile existing evidence

    Bring together exports or connected evidence from the systems already in use.

  3. 03
    Validate findings and value

    Review discrepancies, approved exceptions, recommended actions, and potential commercial exposure.

Pilot success measures
  • Discrepancies validated
  • Evidence sources reconciled
  • Review effort baselined
  • Commercial exposure verified
Book a Demo →
Security and governance

Evidence stays visible. Decisions stay controlled.

01Preserve the evidence

Keep conclusions grounded in the systems that observed them.

02Retain approved context

Bring attributable exceptions, spreadsheets, and operating documents into the review.

03Require human approval

Keep source-system changes behind an explicit review and approval step.

04Explore safely

The public interactive demo is read-only and uses illustrative evidence.

Book a Demo

Bring us the operational question your tools cannot answer clearly.

Tell us where your evidence lives and what your team needs to understand. We will tailor the conversation around your tools, operating model, and highest-value review.

  • Tailored to your tool stack
  • Focused on one operational question
  • No self-service setup required
OPTIC

Your tools keep the data. OPTIC brings the Operational Story together.

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